Refund and Returns Policy

At Ninie Crochet, we take pride in our handmade crochet creations and want you to be completely happy with your purchase. If you have any issues, please review our return and refund policy below.

Returns & Exchanges

Since all of our products are handmade and made-to-order, we currently do not accept returns or exchanges unless the item arrives damaged or defective.

However, if you encounter any issues with your order, please contact us at [email protected] within 7 days of delivery, and we will be happy to assist you.

Refunds & Replacements

We offer refunds or replacements only under the following circumstances:

✔ Damaged or Defective Items – If your item arrives damaged, please contact us within 7 days of delivery with clear photos of the item and packaging. We will gladly send a replacement or issue a refund.

✔ Wrong Item Received – If you receive the wrong product, please let us know within 7 days of delivery. We will send you the correct item or provide a refund if necessary.

✖ Non-Refundable Situations:

• Custom or personalized orders
• Buyer’s remorse (changed mind, ordered the wrong item, etc.)
• Minor variations in color or size due to the handmade nature of our products

How to Request a Refund or Replacement

1️⃣ Email us at [email protected] with your order number and a clear description of the issue.
2️⃣ Attach photos of the product, packaging, and any visible damage.
3️⃣ Our team will review your request within 3 business days and provide a solution.

If approved, refunds will be processed to the original payment method within 5-10 business days.

Cancellations

We accept order cancellations within 24 hours of purchase. After this timeframe, we begin processing your order, and cancellations are no longer possible.

For any other questions, feel free to reach out to us at [email protected] Thank you for supporting our small handmade business! 💖